Welcome to SVGColumbus BPO
Our contact center solutions are aimed at improving operational costs and workforce productivity in your business. Coming in all shapes and sizes, the contact center solutions work differently as per the client requirements.
Be it a small department of an independent organization, a large firm which requires enterprise level solutions or something that lies in between, our contact center solution delivers excellent customer experience and maximize efficiency in order to build and maintain long-term relationships. We always focus on empowering the customers, ensuring the productivity of contact center officials, managing the client expectations efficiently & streamlining operations for easy handling.
What We Offer?
Our vast experience and strong workforce, some of the other reasons to choose us as your BPO partner include-
Servicing a diverse client portfolio, we are competent to create customized, scalable, agile, cost-effective solutions.
We facilitate benefit realization by providing actionable insights to perceive the requirement and bring efficiency.
Championing technological solutions that are inclusive and at par with the global standards to deliver unsurpassed results.
Being trusted outsourcing partner with top of the order leadership, we align our people, process, and technology to your values
Inbound Customer Service
Live agent on phone, Live Web Chat, IVR / Voice Mail Support, Email Response Management, IVR / Voice Mail Support etc.
Contact with clients who are to be provided the technical or repair or maintenance service at their premises, Resolving any issue, Reporting back etc.
Marketing Program Support
Enrollment in loyalty programs, Consumer promotion fulfillment, Experiential marketing involving customer meets, Loyalty programs etc.
Direct Response Campaign Management
Shortcode set up using third parties, 1800 Toll-Free Line Set up, Call handling, Outbound call for closure, Contests and Promotion etc.
Consumer Services Management
Set up and management of 1800 Toll-Free lines, Inbound call management, Email response management, PO Box and Physical Mail etc
B2B Sales Lead Generation
Web research, Prospect database development, Email & Direct Mail Campaigns, Telesales & Appointment setting, Post appointment contact.
Sales and CRM System Management
Contact of field teams a collection of information and updates on the phone, Updating of client data records, Data creation from business cards etc.
Order Processing and Supply Chain Support
Order receipt by phone, web, email, SMS, and fax, Order validation, Checking stocks and reconfirming order, Placement of orders etc
Outbond Customer Contact
Order verification, Validation of customer or prospect database, Invitation to events and customer meets, Research and surveys etc.
Social Media Response Management
While brands may have social media agencies for consumer services, our response management cell can take care of customer issues.
Ecommerce Operations Support
Pre-order customer service and call centre, Order Receipt, Verification and
Payment Reconciliation etc
Digital Content Transcription
Ideal for business owners and managers who would speak their mind but don’t have the time to put down their thoughts into a computer
Why Choose US?
Customized solutions that are tailor-made to fit the requirements of client segments ranging from large to medium and small-scale business enterprises.
- Skilled and Dedicated Team
- Lower Operational Costs with Superior Infrastructure and Technology
- Intelligent Outsourcing Solutions
- Strict Quality Control Protocols
- Complete Data Security and Confidentiality
- A wide rainbow of over different IT/ BPO solutions and services
- Bespoke client-centric solutions offered at the most cost-competitive prices
- An enviable and consistent high success rate of 99% in all completed projects
- Complete data security, confidentiality, and transparency in all dealings
- Fast turnaround time, 24/7 customer engagement and dedicated team